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[IbizaPocholo]

PlayStation’s Jim Ryan says removing Cyberpunk ‘was a tough decision, but we had to act’ | VGC

But CEO offers no details on what it will take for the game to return to the store…

www.videogameschronicle.com

Speaking to Axios in a newly published interview, the president and CEO said that PlayStation felt it could not sell a game that could “result in a bad experience” for players.

“This was a tough decision for us to make, but ultimately, we had to act in the interests of the PlayStation Community, and not knowingly sell a game that might result in a bad experience for them,” Ryan said.

Ryan offered no details about what it will take for the game to return.

 

[M1chl]

Because we hate refunds

 

[LordCBH]

I mean, Jim, had CDPR not told people to bug you for refunds the odds of you guys removing it from sale were 0 lol. If they cared about player experience, shit like Life of Black Tiger and Firefighters the Simulation never would have been allowed on the store.

 

[Elder Legend]

Translation "We do not like giving refunds and we knew this game would piss off a lot of people. But we need the money. So we removed the problem itself. Please understand its because we truly care for our customers......not"

 

[THEAP99]

I mean, Jim, had CDPR not told people to bug you for refunds the odds of you guys removing it from sale were 0 lol. If they cared about player experience, shit like Life of Black Tiger and Firefighters the Simulation never would have been allowed on the store.

Nobody played those two games.

 

[Skifi28]

Any new PC ports announced in the interview? Seems to be common for whatever reason.

 

[fart town usa]

I'm glad they did, I bought it used for $12 like 2 months after launch and it was a complete mess. It was morbid curiosity.

Developers should face repercussions for stuff like that. Wish it would happen more often.

 

[Skifi28]

If they cared about player experience, shit like Life of Black Tiger and Firefighters the Simulation never would have been allowed on the store.

Were these games advertised as something they were not?

 

[R6Rider]

I'm glad they did, I bought it used for $12 like 2 months after launch and it was a complete mess. It was morbid curiosity.

Developers should face repercussions for stuff like that. Wish it would happen more often.

That gif always gets me.

 

[GHG]

Somewhere, someplace, Harmny is rolling in his Neogaf grave.

 

[kretos]

In Jim we trust, do what you gotta do to protect your loyal customers Jim

 

[Zeroing]

They could had done it because of other reasons ( that’s debatable ) but the point here, not having the game on platform sent a message.

gaming studios will think twice before doing something similar to this.

 

[Dick Jones]

I mean, Jim, had CDPR not told people to bug you for refunds the odds of you guys removing it from sale were 0 lol. If they cared about player experience, shit like Life of Black Tiger and Firefighters the Simulation never would have been allowed on the store.

The pre release shots weren't misleading, if you bought either of that shite you get what you deserve. Cyberpunk was released as a lie. Once they fix the bugs and/or bring a next gen patch then bring it back.

 

[ManaByte]

Because we hate refunds

/thread

 

[Ass of Can Whooping]

Hold me and protect me Jim

 

[Spaceman292]

Great game. People are overreacting.

 

[SlimySnake]

• Sony is learning from one one of the PS4’s few shortcomings, a lack of hot games early.
• “Yes, the output during the PS4 cycle was excellent,” Ryan said, referring to a slew of critically acclaimed blockbuster games that were exclusive to Sony’s previous console, “but the great majority of those games came in the second half of the cycle.”

I dont think they learned anything.

 

[Kenpachii]

Lol only reason was for refunds. They had no system in place and probably there entire support was hammered with them.

 

[fart town usa]

Somewhere, someplace, Harmny is rolling in his Neogaf grave.

 

[Krappadizzle]

I mean, Jim, had CDPR not told people to bug you for refunds the odds of you guys removing it from sale were 0 lol. If they cared about player experience, shit like Life of Black Tiger and Firefighters the Simulation never would have been allowed on the store.

-------------------------------------------------------

Smart move to frame it for the narrative of "caring" for the players, but we all know the truth is they don't want to set a precedent for a refund system and that really sucks.

 

[DeepEnigma]

Official Jim Ryan Seal of Quality ™

 

[xrnzaaas]

Are they acting in the interest of the PS community when they're allowing absolute trash games made from free Unity assets into their store?

 

[MrS]

Great game. People are overreacting.

I've found Harmny's new account guys

Game is a piece of shit and the only redemption for it will be found through PS+

 

[Wandering Leopard]

But seriously, devs/publishers need to take these things seriously and delay their titles if they're not up to scratch - Cyberpunk will be a key lesson and moment.

 

[The Fartist]

I'm glad they did, I bought it used for $12 like 2 months after launch and it was a complete mess. It was morbid curiosity.

Developers should face repercussions for stuff like that. Wish it would happen more often.

Damn, I feel bad for this guy.

 

[TheMay30thMan]

Speaking to Axios in a newly published interview, the president and CEO said that PlayStation felt it could not sell a game that could “result in a bad experience” for PlayStation.

“This was a tough decision for us to make, but ultimately, we had to act in the interests of PlayStation, and not knowingly sell a game that might result in refunds,” Ryan said.

Fixed.

Call me anti-PlayStation if you want, but please be sure to justify all the garbage that PlayStation keeps up on their store while you’re at it.

(I’m not specifically speaking to OP here)

 

[VolticArchangel]

I mean, those frauds at CDPR deserve every fucking bit of negative PR they get for hiding the last gen base and pro console versions, and scamming those 4+ million console customers on last gen for that abhorrent interactive diarrhoea that is CBP2077 on PS4/X1.

But sure, Jimbo. You're the bastion of customer protection and satisfaction, and you didn't do it because your refund requests were in the 1000's of copies. Sure...

 

[FunkMiller]

Oh yes. Thank you Jim, for always having our backs, and putting consumer satisfaction ahead of profits..,

 

[R6Rider]

Great game.

 

[SSfox]

That was good decision, it was to CDPR to not release the game is a such shitty and buggy AF state.

 

[S0ULZB0URNE]

Get em!

 

[Krappadizzle]

I've found Harmny's new account guys

Game is a piece of shit and the only redemption for it will be found through PS+

I dunno, I thought it was a great game too. Played it on PC at launch and ran into superficial issues at best. Really enjoyed it, played through it twice. If I HAD to play it on the consoles though....yeesh.

 

[Warnen]

I couldn’t get a refund on Days Gone when the road refused to load in on my ps4 pro….


Wouldnt need to pull a game if you had a half way decent return policy like the majority of your competitors.

 

[Bartski]

btw did you hear, yesterday CDPR released an update on the data breach and damage during the hack. By pure coincidence during SGF to make sure everyone noticed.

 

[JerryinSoCal]

Because we hate refunds

I don't blame them in this case, it costs money to process a refund and why should they be doing that when CDPR put out a broken game and told everyone that refunds would be offered even before clearing it with Sony/MS?

 

[rkofan87]

Translation "We do not like giving refunds and we knew this game would piss off a lot of people. But we need the money. So we removed the problem itself. Please understand its because we truly care for our customers......not"

this once you preorder a game on psn the cash is jims lol

 

[JerryinSoCal]

I couldn’t get a refund on Days Gone when the road refused to load in on my ps4 pro….


Wouldnt need to pull a game if you had a half way decent return policy like the majority of your competitors.

That's not the game though, why would that happen to you and nobody else?

 

[TKOFromTokyo]

Jim, please remember to save us from Goodbye Volcano High.

 

[DiscoDave]

I only played it on PC and it was actually fine but as much as I play and love fallout 76, its probably worse than cyberpunk in some ways so was surpised they take cyberpunk of but not other games. I guess cyberpunk was a bigger release though.

 

[theHFIC]

In Jim We Trust... There are always bumps on any new road to 115 million consoles sold.

 

[ethomaz]

I agree with him here.

If you have a game and it receives several refund requests it means something is wrong with the game.
The best for the community is get rid of it.

You can't have in a gaming community games being sold to be refunded by everybody.

CDPR should learn from their mistakes and make better games next time.

 

[ethomaz]

I only played it on PC and it was actually fine but as much as I play and love fallout 76, its probably worse than cyberpunk in some ways so was surpised they take cyberpunk of but not other games. I guess cyberpunk was a bigger release though.

The PS community decided why one was removed and the other not.
We PS fans worked with our wallets and asked refunds.
The numbers of refunds asks was basically universal... so the best for the community was the game being removed and Sony listened.

That is an amazing feat because it set precedent for others games... if most community find it is not in the PS quality level it should be removed and the Publisher/Developer should learn we won't accept that anymore.

 

[Mithos]

Because we hate refunds

I wish they had dared to say something like it as a response to that in that moment.

 

[Warnen]

That's not the game though, why would that happen to you and nobody else?

? There were tons of reports on how badly the game performed for months after launch.

 

[Rossco EZ]

our saviour

 

[ShinraMiddleMananger]

Rimbjob ryan

 

[ShinraMiddleMananger]

? There were tons of reports on how badly the game performed for months after launch.

Devastating if true.

 

[Krappadizzle]

The PS community decided why one was removed and the other not.
We PS fans worked with our wallets and asked refunds.
The numbers of refunds asks was basically universal... so the best for the community was the game being removed and Sony listened.

That is an amazing feat because it set precedent for others games... if most community find it is not in the PS quality level it should be removed and the Publisher/Developer should learn we won't accept that anymore.

The best for the community would be to offer a universal refund system like Steam does. The only precedent they've set is that if the community bitches loud enough they'll stop selling it. The fact that it was debatably up in the air speaks volumes for what they think of their community.

 

[ZywyPL]

 

[ethomaz]

The best for the community would be to offer a universal refund system like Steam does. The only precedent they've set is that if the community bitches loud enough they'll stop selling it. The fact that it was debatably up in the air speaks volumes for what they think of their community.

They can add a better refund system but that won't change that I agree if a game get universal refunds like CDPR it should be removed from the Store.

If most of people are refunding a game then I wish Sony doesn't sell this game anymore... at least not before it got 100% fixed.

BTW a universal refund system like Steam should just hide the issue and publishers/developers won't receive the community message at all.