Not sure what the refund policy is for Microsoft at this point as what a friend is going through right now makes me question preordering too early.
Long story short his PC died during the initial cave quest and he ordered a new one that wont arrive until this upcoming week
He only upgraded his gamepass edition to the premium to play early so he put in a refund request and has been denied twice now with the message "You've exceeded the allowable refund period for digital game purchases" and was told by one the escalated chat person it was because he has "owned" the game longer than the allotted 14 days
Like he said the damn game came out that night he requested the refund and this escalated person said the system would not let them override it
He was given a link to appeal once again that would push it further up the chain and I asked him today if he heard anything new and his reply was simply "FUCK MICROSOFT"
So not sure if he has heard something or not, I didn't ask