They have to change people's perception of the characters.
About 5 years ago, Tekken fans were outraged that a character like Lucky Chloe as in the game. They said it didn't fit in the Tekken universe and she was going to replace Eddy and Christie.
People changed their opinion as soon as they saw more gameplay footage of her.
As it relates to The Last of Us Part II, Sony is going to have to show off gameplay footage of Abby. If she's this real brute, then they have to show it. What she has a gameplay mechanic like Kratos where she pins her enemies against the wall and punch them until their heads flies off. A lot of fans who were upset might just say, "You know what? I'm going to try it."
Not only that, they could also tease part of her story too.
I think we form these opinions in our head and forget about a lot of other aspects of the game. As soon as I saw the fight scene between Abby and the others, I started to like the character a bit more.
Joel's gameplay segments are probably limited, but I think they need to show cutscenes of Joel more than anything else.
Overall, they just need to show gameplay. We haven't seen gameplay fights against clickers. We need to see more of this.
People didn't really complain about Lucky Chloe.
A few people did because people quite literally ALWAYS complain, and then the devs made fun of it and joked about it.
They did the same with bikini skins, Harada memes a lot and makes fun of western game journalists. But ultimately it's just a handful of people complaining about it.
Tekken had way sillier characters than Lucky Chloe since day 1.
I mean have you seen League of Legends and how much some people complain about quite literally everything?
You will always have a loud minority complaining.
If you listened to social medias and reddit then you'd get the impression that the playerbase for League are a bunch of prudes who hate hourglass female characters who show skin.
But that's just because the people most likely to spend time talking about it are people who have a problem with it.
Like how many people actually genuinely care or got triggered by Kai'sa having a V-neck? And out of those people, how many either actually play League or would've played the character to begin with either way? Probably nowhere even anywhere near 1% of the playerbase. But you'd get the impression otherwise if you read about her online.
Then you get Youtubers and media outlets picking up on it and call it a '' controversy '' etc because that's how they get clicks.
This always happens, the small minority complaining have their voice inflated because it benefits Youtubers and gaming media outlets, and they also have a tendency to just be far more vocal.
It reminds me a bit of Eliza in Tekken too.
You'd be under the impression that people were mad and didn't like her too because there were people ranting about her like they did with Lucky Chloe too. But she was voted for by the audience, the audience wanted her in the game.
But then a bunch of crybabies who didn't get what they wanted started crying about it like they've done with EVERY character that was added to the game because it wasn't their main.
Everyone else is busy having fun while they're crying and that's all you end up hearing.
That's how it's going to be with Abby in TLOU2 as well.
People meme and make fun about it and you've got this anti-SJW crowd who are going on about how she's going to cause the game to '' get woke go broke '' and dumb crap like that.
But the truth is that it's a very tiny group of people who actually care about this.