Just before the whole BoA shitstorm started, my mom qualified for a home loan payment adjustment. Somewhere along the line, they fucked up the first of the new payments and it was designated as three or four days late, even though my mom woes the payments well in advance. Bank of America then refused all further payments and gave us a foreclosure date. So not only did THEY fuck up the payment processing, they ILLEGALLY put us in foreclosure since there's supposed to be a much larger grace period for a late payment. As if they gave a shit. And here's the thing... If you so much as mention "attorney" they'll refuse to even speak to you.
So for literally 7 or 8 months my mom called them EVERY DAY to speak to representatives.meanwhile she was still sending payments, which were being refused anyway but she was still sending them to make a point. They were charging us fees the entire time as well. Every time she would reach a representative, they'd forward her to someone else, who would tell her something completely different. Months of this shit went by. We were in contact with the treasury department who was doing their own investigation and offering advice, and my mom finally (due to daily persistence) had the direct number of one of the CEO's secretaries or assistants. Can't remember what his position was but he was really high up.
Anyway, they FINALLY worked something out. BoA had charged over $17,000 in fees, which were essentially late fees even though my mom was making payments (they just refused to accept them due to foreclosure status). We were SO close to losing our house completely so were were actually somewhat lucky to "only" lose 17 grand. A class action suit was filed against BoA, and essentially those impacted were put into various categories. We didn't lose our house so we were put into the lowest category. So we get about an estimated $250 back.
You think that's bad? A friend of ours actually lost her house, was kicked out, but was told she still had to maintain the yard, etc. and NONE of it was her fault. She'll get back about $120,000 from the class action suit.... Which is a out 1/3 of what her house was worth.
This has happened to literally thousands of people across the country.
This is fucking depressing to read
How is anyone still doing business with this bank?